TERMS AND CONDITIONS

DELIVERY

ROKOS delivers to the UK and worldwide.

We provide the most straightforward and satisfying method of buying online. Once your order is placed, it will be dispatched within 2 working days from when the Card Centre provides us with confirmation of the completed transaction.

UK                      2 - 5 working days       Free
Europe
                2 - 6 working days       Starting from £17 depending on location
Rest of World      4 - 8 working days       Starting from £40 depending on location

Overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser. Please contact your local customs office for further information before placing your order.

RETURNS & CANCELLATIONS

We have a 14-day return policy. If you change your mind about your purchase, we will accept returns up to 14 days after you receive the product, in its original condition, for a full refund, no questions asked. We will even arrange collection at your convenience and our own cost.

Please notify us via info@rokos.co.uk with your name and the invoice number listed, a response to your return request will be given within 2 working days and refunds are processed within 7 days. The full funds will be deposited back to your credit / debit card or PayPal account. We will send you confirmation of the refund via e-mail.

In the event of goods arriving damaged or not as ordered, please let us know immediately and we will arrange collection and replacement. Please keep the damaged item for our courier.

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