DELIVERY & RETURNS

DELIVERY

Rokos delivers worldwide, despatching from our studio in London, in the United Kingdom.

Once your order is placed, it will be dispatched within 2 working days.

UK                      2 - 5 working days       £8
Europe
                2 - 6 working days       £12
Rest of World      3 - 7 working days       £28

Please allow slightly longer than usual for our courier, during the Corona period.

Overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.

RETURNS & CANCELLATIONS

We have a 14-day return policy. If you change your mind about your purchase, we will accept returns up to 14 days after you receive the product, in its original condition, for a full refund, no questions asked. 

Please notify us via email with your name and order number, a response to your return request will be given within 2 working days and refunds are processed within 7 days of our receiving the return. Please repack your order carefully to avoid breakage. The funds will be deposited back to your credit / debit card or PayPal account. We will send you confirmation of the refund via e-mail.

In the event of goods arriving damaged or not as ordered, please let us know immediately and we will arrange collection and replacement. A photograph would be appreciated. Please keep the damaged item for our courier.

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