FAQs

Frequently Asked Questions

If you do not find what you are looking for here, please contact us and it will be our pleasure to be of assistance.

WHAT ARE MY PAYMENT OPTIONS?

At checkout, you will be able to pay either by Card or Bank Transfer. Once you have entered your shipping information you will being presented with these payment options. Rokos is located in the UK.

CAN YOU GIVE ANY GUIDANCE ON WHETHER TO BUY A MAGNUM OR 0.75 LITRE 13° 60° 104° DECANTER?

0.75 litre -
If you only ever drink 0.75 litre bottles, then the 0.75 litre will acomodate your bottle and give the liquid plenty of space to breath. It is designed to be as small as possible while functioning perfectly and not glugging as you pour from the decanter. It fits in the hand nicely. (We suggest to hold the body of the bottle and place the thumb inside the 'punt' at the bottom of the decanter.)
Please see the dimensions in the diagram on the 13° 60° 104° page and check the measurements carefully. If you would like to make more of a statement, we would suggest  the 13˚ 60˚ 104˚ magnum, which also elegantly accommodates a 0.75 litre bottle. 

Magnum - 
If you drink magnum bottles, then this is the one for you. We suggest that the magnum decanter holds a magnum bottle in the upright position (at 13˚), a 0.75 litre bottle in the middle position (at 60˚) and the lower position (at 104˚) indicates a half bottle. However, the magnum decanter also looks good holding 0.75 litres in the upright position at the 13˚. 

HOW DO I CARE FOR MY GLASS?

Please see our glass cleaning guide here.

HOW MAY I RETURN MY ORDER?

Your purchase comes with a no questions asked return guarantee. Please see details here.

TRADE - HOW CAN I BECOME A DEALER AND SET UP A TRADE ACCOUNT? 

Please see details on our Trade Services page.


PRESS - HOW DO I CONTACT YOUR PRESS TEAM? 

For press enquiries, please 'phone Jim on +44 (0)207 5897935,
email:  jim(at)rokos.co.uk  (please replace '(at)' with the '@')
Subscribe to our press mailing list here.

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